Information We Collect

When you use our cash flow management platform, we collect information that helps us provide better financial insights and services. This includes details you provide directly and information we gather as you interact with our system.

We collect personal identification information such as your name, email address, phone number, and business details when you create an account. Financial data including bank account information, transaction history, and cash flow patterns are collected to deliver our core services.

• Account registration details and profile information
• Financial institution connection data and transaction records
• Usage analytics and platform interaction data
• Communication records including support conversations
• Device information and technical usage patterns

How We Use Your Information

Your information powers the cash flow insights and financial management tools you rely on. We analyse transaction patterns to provide forecasting, identify spending trends, and alert you to potential cash flow issues before they become problems.

Beyond core functionality, we use your data to improve our services continuously. This means analysing how features perform, understanding user needs, and developing new tools that genuinely help Australian businesses manage their finances more effectively.

• Providing cash flow analysis and financial forecasting services
• Sending account notifications and important service updates
• Offering customer support and technical assistance
• Improving platform features based on usage patterns
• Ensuring platform security and preventing unauthorised access

Data Sharing and Third Parties

We don't sell your personal information to third parties. That's a firm commitment. However, we do work with trusted service providers who help us deliver our cash flow management platform securely and efficiently.

When connecting your bank accounts, we use secure financial data aggregators that comply with Australian banking regulations. These providers access your financial information solely to retrieve transaction data for your cash flow analysis.

• Banking data providers for secure transaction retrieval
• Cloud hosting services for platform infrastructure
• Analytics providers for platform improvement insights
• Customer support tools for service delivery
• Security services for fraud prevention and platform protection

Your Privacy Rights Under Australian Law

As an Australian business, we comply with the Privacy Act 1988 and Australian Privacy Principles. You have specific rights regarding your personal information, and we make it straightforward to exercise these rights.

You can request access to your personal data at any time, ask for corrections if information is inaccurate, or request deletion of your account and associated data. We'll process these requests within reasonable timeframes as required by Australian privacy law.

• Access your personal information and understand how we use it
• Request corrections to inaccurate or outdated information
• Ask for deletion of your account and personal data
• Withdraw consent for certain data processing activities
• Lodge complaints with the Office of the Australian Information Commissioner
• Request data portability for information you've provided

Data Security and Protection

Financial data requires the highest level of protection. We use bank-grade encryption for all data transmission and storage, ensuring your sensitive information remains secure throughout our platform.

Our security measures include multi-factor authentication, regular security audits, and continuous monitoring for suspicious activity. We also maintain strict access controls, ensuring only authorised personnel can access customer data for legitimate business purposes.

• 256-bit SSL encryption for all data transmission
• Encrypted database storage with regular security updates
• Multi-factor authentication for account access
• Regular penetration testing and security audits
• 24/7 monitoring for suspicious activity and potential breaches
• Staff training on data protection and privacy best practices

Data Retention and Storage

We retain your personal information only as long as necessary to provide our services or as required by Australian law. For active accounts, this means keeping transaction data and analysis history to maintain continuity of your cash flow insights.

When you close your account, we begin a systematic deletion process. Most personal data is removed within 90 days, though some information may be retained longer to comply with taxation and business record requirements under Australian law.

• Active account data retained while services are in use
• Transaction history kept for up to 7 years per taxation requirements
• Communication records retained for 2 years for service improvement
• Security logs maintained for 12 months for platform protection
• Marketing consent records kept until withdrawal or account closure

International Data Transfers

While orvandiivian operates primarily within Australia, some of our technology partners may process data internationally. When this occurs, we ensure appropriate safeguards protect your information according to Australian privacy standards.

Any international data transfers involve countries with adequate privacy protections or service providers bound by strict contractual obligations that match Australian privacy requirements. We regularly review these arrangements to maintain the highest protection standards.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience and provide personalised cash flow insights. These tools help us remember your preferences, maintain secure sessions, and understand how you interact with different platform features.

You can control cookie settings through your browser, though disabling certain cookies may limit platform functionality. We use essential cookies for security and functionality, analytics cookies to improve services, and preference cookies to remember your settings.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, technology, or legal requirements. When significant changes occur, we'll notify you via email and through platform notifications.

Minor updates that don't affect how we collect or use your personal information may be made without specific notification. We recommend reviewing this policy periodically to stay informed about our privacy practices.